Support
MarketBridge · help with the service and the app
Write to us — we answer on business days, usually within 24 hours.
What to include
- The email address your account is registered with.
- What you were doing and what went wrong, step by step.
- A screenshot of the error, if there was one.
- The marketplace and seller account, if the question is about publishing.
Never send your password or marketplace keys — we do not need them and never ask for them.
Common questions
- The confirmation email does not arrive. Check the spam folder and tap “Resend email” in the app.
- The account is waiting for activation. An operator opens access to new partners manually — leave your contact in the app and we will get in touch.
- A seller account will not connect. The service works only with Chinese Wildberries and Ozon Global accounts; the key must be copied in full and not revoked.
- Credits were charged but there is no result. Send us the card number — we will look into it and return the credits if the build failed through our fault.
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