Fines and deductions on WB: a complete guide for sellers from China

Through seller support with evidence: photos of the packaging with dimensions, measurements from the fulfillment center, and product card data. One-off measurement errors can realistically be disputed; systematic discrepancies are easier to fix by updating the product cards than by disputing every order.

Cancellations hurt quality metrics and rankings, and systematic ones threaten the account's status. The rule is simple: do not list items that the supplier does not have in stock, especially in the 'made-to-order' model.

In the financial report, each deduction has a type and an order ID. The 'Penalty' and 'Other penalties' columns are summed separately — reconciling them with expectations once a month takes five minutes.

You are likely being charged because the actual dimensions or weight of your products exceed the values specified in your product card. These discrepancies trigger logistics recalculations with a multiplier, which appear as 'Penalty' or 'Other penalties' in your financial report.

You can view the details of each deduction by checking the financial report in your seller account. The total amount is calculated by summing the 'Penalty' and 'Other penalties' columns, which provide specific details for each charge including the order ID.

Yes, you can dispute one-off measurement errors through seller support by providing evidence such as photos of the packaging with dimensions and measurements from your fulfillment center. However, for systematic discrepancies, it is more efficient to update the dimensions in your product cards than to dispute every individual order.

Yes, the cross-border model does not include paid storage, acquiring fees, or intake fees. The cost structure for Chinese sellers is shorter and primarily consists of commissions and related costs.